faq

Before placing an order

Do I need to register in order to place an order?

1 No, you don’t need to register in order to make a purchase in our store. It is enough to click the ‘PAY’ button after having chosen the products which interest you and adding them to your shopping cart/basket. This way you will be redirected to the order form.

2. Next, choose the ‘guest’ form of payment and precisely fill in your personal details. We ask you to please make sure the information you’ve written down is accurate, specifically the e-mail address and the delivery address. If they are not accurate, we will not be able to send you any information, and you will not receive a confirmation e-mail along with the link that allows you to track the status of your order.

How does registering help?

1. Our website allows you to open an account, thanks to which you can place orders more quickly and easily along with constant access to the status of your order. In order to open an account, choose the ‘Log-in’ button in the top right corner on the home page of our website and then click ‘register’.

How can I make purchases?

• You can search for a product in different categories.
• You can observe a product in detail by zooming in on its picture
• Choose your shade/color and add it to you shopping cart
• From the sub-window 'My Cart’, you can return to looking through our store’s collection (“Continue”) or you can go directly to the shopping basket/cart?. From there on, you can place an order by clicking the “Payment” button.
• If you possess a discount code, type it into the “Enter discount code” bar. Next, click the “Apply discount” button; without doing this, the discount will not be included.
• Confirm the delivery details and choose your form of payment (for orders above 200 zl, delivery is free of charge).
• Shortly after placing an order, you will receive an e-mail that the order has been successfully placed. If you have not received such an email, contact us by telephone (tel: +48 692 614 073) or by email at info@clareblanc.pl

Will I receive a proof of purchase along with my delivery?

1. Yes, each order includes a VAT invoice.

Will I receive a confirmation email after placing my order?

1. Whether you are a registered user on our website or you have placed an order as a ‘Guest’, you will receive an email confirming your order.

I didn’t receive a confirmation of my order. Why?

1 Most likely, the e-mail address you had entered was incorrect. In order to correct it, contact our Customer Service office (tel: +48 692 614 073 or info@clareblanc.pl).;

To what time of the day must the order be placed in order to have it shipped out the same day?

If you want your order to be sent to you the same day, you should place the order by 1:00 p.m. (business day) and choose the “pay upon delivery” form of payment or by using przelewy24.pl.

Can I personally pick up my purchases?

1. ClareBlanc.pl is a mail order service only; it is not possible to personally pick up purchased products.

When Placing an Order:

How can I choose the right color/shade of foundation?

1 Use our “Select foundation” tab. Based on your color type and complexion shade, the system will automatically select foundations which should be appropriate for you.

After Placing an Order:

How can I change or cancel my order?

After placing an order, changes to your order can only be made by the store’s staff only. In order to instruct any changes or to cancel your order, contact our Customer Service office by telephone (tel: +48 692 614 073) or by e-mail at info@clareblanc.pl. Remember that changes in your order can only be made before the courier has given you your package. p>

Has my payment gone through?

1. As regards the money coming into our account, we will inform you of this by e-mail.

What is the status of my order?

1. If you are a registered user of Clareblanc.pl, the status of your order can be tracked in the “Client Panel” tab, which is made available after logging into our website. If you don’t remember your login information and/or password, use our reminder function found on the log-in page.

2. Regardless whether you have made a purchase as a ‘guest’ or as a registered client, after having given the delivery to the courier, you will receive an e-mail from us along with a tracking number, which you can use to track your order on the DPD website.

Sent Orders

Can I change my delivery address?

1. A free change of delivery address is possible only before the order has been sent out to you (1:00 p.m. at the latest). The moment the package has been given to the courier, there is a fee to change an address (the cost of which is 10 PLN). Changes in address extends the amount of time the package will be delivered. If you would like to change your address, contact our Customer Service office at tel: +48 692 614 073 or write us an e-mail at info@clarenblac.pl.

In what manner and how fast will I receive my package?

1 The DPD courier company covers over 20 countries and dependant territories within its reach as well as 120 places of destiny (the largest range of postal codes).
2. The delivery time of a package by a DPD courier is 48 hours from the moment it has been given to them by us. However, the package is usually delivered within 24 hours.
3. Packages are delivered only on business days from the hours of 8 a.m.-5 p.m. (depending on the location of the recipient). In order for the courier to deliver the package, the presence of an individual authorized to receive the package is required. ClareBlanc.pl does not guarantee the delivery of a package at a specific hour of the day. In order to arrange a specific hour of delivery, we ask that you please contact a DPD company representative directly, for example though the call center or through their internet website.
4. The tracking number of the package will be sent by e-mail, which will also inform you of the sending out of the package.

I wasn’t home when the courier came with my package. What should I do?

1. If the courier does not find you at home, you can personally pick up your package at any DPD branch or request a second delivery (using only the address which was listed in the order as the delivery address). When a courier leaves an attempted delivery notice, he also leaves a phone number through which you can contact him and arrange to meet in order to receive your package. The aforementioned second delivery is executed by the courier company free of charge. The deadline of picking up a package is 3 days from the day after receiving an attempted delivery notice. The lack of an attempted delivery notice means that the delivery of the package has not been attempted.

Does the courier also make deliveries on Saturdays?

1. The courier only makes deliveries on business days.

I received a damaged package. What should I do?

1. Contact us at +48 692 614 073 or by e-mail at info@clareblanc.pl.

Attention! We advise you to open your package in the courier’s presence!

After receiving your order

If you would like to send back or replace/exchange received products, contact us at +48 692 614 073 or by e-mail at info@clareblanc.pl.